JCPenney in Glenarden, MD Closed now

Reviews about JCPenney

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  April 02, 2019, by Vanessa Saleem
  This is the WORST JCPenney store I've ever went to! I ordered a pearl necklace to be picked up from the store and a staff member from the jewelry dept were unwilling to help me. I spoke with a woman on the phone to track my package down but she refused to get my package or have someone get it from the shipping room. She hung up on me twice when I asked to speak to the store manager. A week before this, I arrived to the store to check on the item but I had to wait over an hour for someone to assist me! The staff is unorganized and unhelpful. I also spoke with Michael Burrell, who was rude! He cut me off and refused to listen to me when I attempted to explain the situation to him. This experience has deterred me from shopping at a JCPenney's store ever again. I have not shopped at a JCPenny store in years until this. Now I see why. The customer service here is HORRIBLE. It not worth shopping in store or online.